trademate

Support — TradeMate

App: TradeMate - Site Client Job Publisher: Dylan Stables

This page describes how to get help with TradeMate - Site Client Job and what to include when you contact us.

Get help

Email: tradelog.invite@gmail.com

We aim to respond within 3 Working days. For account, billing, or data requests, use the same address and include the details below.

Before you write

App version: Settings → or the App Store listing version number.
Device: e.g. iPhone 15, iOS 18.
What happened: steps to reproduce the issue.
Screenshots (if safe to share — avoid sensitive client data).

Common topics

Use the same email you registered with. If you use Sign in with Apple or Google, use that method consistently.
Forgot password: use your provider’s password reset (we don’t store passwords in plain text in the app description).
Delete account: Settings -> Delete Account -> Confirm Deletion.

Subscriptions and billing

Subscriptions are billed by Apple (App Store) or Google (Play). Manage or cancel in your device’s subscription settings.
Restore purchases: Use “Restore purchases” on the Plans / subscription screen in the App, if available.
For refund requests, contact Apple or Google support according to their policies.

Sync and data

The App can work offline; changes may show as pending sync until you are online.
If data doesn’t appear on another device, ensure you’re signed into the same account and allow time for sync.

Team invites

Invites are sent by email; check spam/junk folders.
If a link doesn’t work, forward the exact error and the approximate time you tried.

PDF export and invoices

PDF export and some features may require an active subscription; check your plan in the App.
Company logo for PDFs is set under Settings (owner account).

Privacy and data requests

For privacy questions or data access/deletion requests, see our Privacy Policy or email tradelog.invite@gmail.com from your registered account where possible.

Reporting a security issue

Email tradelog.invite@gmail.com with “Security” in the subject. Do not publicly disclose vulnerabilities until we’ve had a chance to respond.

Business / press